Telesales and Customer Service Vacancies

TELEPHONE BASED MARKET RESEARCHER
£ 6.50 - Part time / Full time hours available
CONVENTRY

Our Client is an out source call centre service provider who have been established for 25 years and deliver an excellent standard of service to a wide selection of private and public sector clients such as British Association of Landscape Industries, University of Warwick Science Park and The Phone Shop.

Due to their recent campaign they are now looking to recruit Market researcher to join their highly successful team.

Duties of a market researcher will involve contacting clients from a data base, Identifying decision-makers; establish levels of interest and record requests for further information.
The ideal candidate for the position of market researcher will have an excellent telephone manner, be bright, bubbly, and computer literate, and have accurate inputting skills, be presentable and reliable.
In return for your valuable skills our client offers a competitive hourly rate which can rise in stages dependent on your own personal performance and excellent working conditions.

This is a temporary position.

To apply or for further information please contact Nicki on 0161 839 3394 or email your CV to nicki@northstar-recruitment.com

CUSTOMER SERVICE CO-ORDINATOR (Multi-lingual)
£ 22,000 + Dental & Health Scheme, Pension
MANCHESTER BASED – Languages: English and Italian

Our client is a market leading, international manufacturer and supplier of data cabling and fibre optics, with an annual turnover in excess of £500M.
Due to expansion, they currently have an opening for a high calibre, Customer Service Co-ordinator in their Manchester office.

You will be fluent in Italian and English, and have experience in a similar role.

If you have experience of a technical product in previous roles this will be a distinct advantage but not absolutely necessary.

Your role will include the following.

Process customer enquires within the targeted time scales
Interpret customer contracts and requirements.
Confirm order details to the planning team and respond to the customer.
Pro-actively advise customers of changes to orders, due dates etc.
Check stock availability (on demand) and allocate stocks to customers orders when appropriate.
Create picking documentation for part or complete orders.
When necessary invoice customer orders.
Attend and participate in relevant meeting.
Interpret B.T. VMI forecasts and produce replenishment orders.
Follow up customer enquires by telephone.
Contact sales leads, as and when provided by the company.
Develop relationships with customers.
Attend customer meeting as and when required.
Feedback any business opportunities to the manager.
Plan, prepare and produce information in report format as required by the customer or the company.
Create, maintain and promote good working relationships.

You will require a good standard of education in Maths and English, intermediate knowledge of Microsoft excel, outlook, other similar packages, internet skills and experience of working with BaaN computer system.
Also to work flexible hours and locations (within reason) if required.

If you have the skills required, are tenacious and a real go-getter, this is the job for you!

For more information on this vacancy forward your CV
to paul@northstar-recruitment.com
or call Paul on 0161 839 3394 quoting ref:NSR-CCSB-01

TELEMARKETING EXECUTIVE
£ 16,000 OTE £30,000
MANCHESTER

Our client who has been established since 1994 and is now a market leader in the supply of cutting edge technology within the document management industry is seeking to recruit telemarketing personnel to join their already highly successful team.

The ideal candidate for position of telemarketing personnel will be bright, bubbly, with an excellent telephone manner, mature, enthusiastic and self motivated.

The role of telemarketing personnel involves:

• Cold Calling prospective clients off database.
• Arranging appointments for field sales team.
• Updating the database.
• Follow up calls.

In return for your valuable skills experience and commitment our client offers an excellent remuneration, pension, healthcare and company car after a qualifying period.

This is one of many opportunities we hold on our database, if it does not fit your background exactly please forward your CV to the email address below.

To apply or for further information please contact Nicki on 0161 839 3394 or email your CV to nicki@northstar-recruitment.com





TELESALES ACCOUNT MANAGER
£ 18,000 OTE £30,000
MANCHESTER

Our client a market leader within the IT industry, they provide computer consumables and bespoke services to corporate clients. They have been established for 8 years and due to continuing expansion they are now seeking to experience Telesales Account Managers to join their highly successful team.

The company offer full office solutions to clients from computer soft and hardware to office chairs. The have exciting expansion plans over the coming months in 2005.

The ideal candidate for Telesales Account manager will:

• have a minimum of 2 years experience within the telesales industry
• Be bright, bubbly and customer focused.
• Be able to close deals over the phone.
• Be dynamic, money motivated, proactive and career minded.

Duties of a Telesales Account Manager will include:

• Cold calling to generate new business.
• Building and maintaining effective working relationships.
• Increasing existing customer spending.
• Dealing with any grievances.

An excellent candidate for this position will be those who have previous worked as a telesales account manager for companies such as PC World, RAW, Spicers, Micro Direct and Dabs.

This is a fantastic opportunity to work within a company who offer a lively yet professional working environment, have a staff focused attitude and offer a job for life to the right candidate.

This is one of many opportunities we hold on our database, if it does not fit your background exactly please forward your CV to the email address below.

To apply or for further information please contact Nicki on 0161 839 3394 or email your CV to nicki@northstar-recruitment.com

INBOUND TELESALES EXECUTIVE
£ 14,735 BASIC + VERY REALISTIC £20,000 OTE UNCAPPED + PERFORMANCE BONUSES + HEALTHCARE + 25 DAYS HOLIDAY + GYM MEMBERSHIP
MANCHESTER

Our client is a healthcare market leader, looking for a confident telesales executive to join their prestigious inbound call centre located in Manchester.

We are looking for bright, confident team players who are highly driven and self-motivated who have experience in dealing with the public over the telephone. This role is customer-oriented and involves taking calls from consumers and converting interest into sales. Previous telesales experience is preferable but not essential as full training will be provided.

You will be working from warm leads and promoting various products from medical insurance and cash-back schemes to income protection plans, dental and optical care.

The role requires candidates to be:
- Tactful, discreet and respectful, as many files dealt with will be confidential and highly personal.
- A good listener, preferably able to identify sales opportunities
- IT Literate
- Able to manage data entry tasks

Our Client provides many avenues of progression from this role into many departments. Ongoing training and sales guidance will be provided. This is a great opportunity for those who possess the desire to begin a rewarding career with an esteemed and supportive company.

To apply or for further details please call Nicki on 0161 839 3394 or alternatively email a CV with covering letter to: Nicki@northstar-recruitment.com
In either instance please quote ref: NSR-BITE-01

TELESALES EXECUTIVE
£ 11,000 -18,000k 0te £32,000
MANCHESTER

Our client is a very successful mobile communication provider based in the Manchester. They have major expansion plans for 2005 are seeking to recruit experienced money hungry Telesales Executives to work with their lively call centre.

The ideal person for the role of telesales executive will have a minimum of 6 months sales experience, strong communication skills, the desire to achieve targets, be IT literate, a self starter and have active listening skills.

Duties of a telesales executive include but are not restricted to:

* Cold calling business from an established database.
* Questioning prospective clients.
* Arranging quality Appointments and generating leads.
* Updating the database.
* Internal and external liaising.

Essential skills of a Telesales Executive are:

* The ability to communicate clearly and effectively on all levels.
* Previous sales experience preferably within a call centre environment.
* Ability to handle and over come objections.

The call centre is an open plan office with a lively work hard play hard atmosphere in which you are rewarded for the quantity and quality of your efforts.

This is an excellent opportunity to work within a company who offers excellent career progression and really value their staff.

To apply or for further details please call Nicki on 0161 839 3394 or alternatively email a CV with covering letter to: Nicki@northstar-recruitment.com

CUSTOMER SERVICE ADVISOR
Temp – Perm £6.75ph
ST HELENS

Our client a market leader who has been established for over 75 years and are now a leading provider of complete supply chain solutions, they are now seeking to recruit Customer Service Advisers to work in their new offices in St Helens
They have an excellent reputation for providing unbeatable logistic solutions across Europe for complex supply chains, such as supermarkets, pharmaceutical suppliers etc. They already have 360 locations across Europe and have excellent expansion plans for 2005.

The ideal candidate for the role of Customer Service Adviser will be:

• Customer Focused.
• Empathetic.
• An excellent communicator
• Bright, Bubbly and presentable.
• From a customer service background.
• An excellent administrator.
• Methodical.

The duties of a customer service adviser include but are not restricted to:

• Answering in bound calls.
• Re scheduling deliveries.
• Query handling.
• Data entry.
• Filing.

Initially this is a temporary vacancy after 14 weeks this will change to a permanent position for the right candidates.

In return for your valuable skills and experience our client offers an excellent working environment, great salaries, excellent career progression and the opportunity to work for a company who really values their staff.

This opportunity is one of many on our register, if the post does not fit your background precisely but you are interested in moving your career forward then please register with us by sending your current CV and job requirements to nicki@northstar-recruitment.com or for further details please call Nicki on 0161 839 3394

CUSTOMER SERVICE ADVISORS
£ 7.25ph 25 hours per week
MANCHESTER

Our client is one of the UK's leading and most innovative national healthcare providers. Due to expansion they are now looking to recruit a team of customer Service advisers to work within their lively contact centre in Manchester City Centre.

They are looking for customer focused individuals on the front line of the business to provide exceptional service to existing policy holders and prospective customers by providing accurate advice on products available and policy terms.

The ideal candidate for the role of customer service adviser will be enthusiastic, motivated, polite, courteous, customer focused; an effective communicator with active listening skills who is willing to take ownership, PC literate and have previously worked within a call centre/Customer Service Environment.

Duties of a Customer Service Adviser include but are not restricted to:

* Answering all inbound customer queries.
* To have the ability to spot sales opportunities.
* To effective handle any grievances.
* Maintaining service levels.
* Out bound follow up calls.
* updating the database.

In return for your valuable skills and experience our client offers an attractive salary plus additional benefits.

This is an excellent opportunity to work within a company who recognises and rewards achievers and provides the opportunity for career progression.

This opportunity is one of many on our register, if the post does not fit your background precisely but you are interested in moving your career forward then please register with us by sending your current CV and job requirements to nicki@northstar-recruitment.com or for further details please call Nicki on 0161 839 3394

TELESALES EXECUTIVE
£ 14,000 OTE £20,000 Uncapped
MANCHESTER

Our client a market leader within the IT industry, they provides computer consumables and bespoke services to corporate clients. They have been established for 8 years and due to expansion they are now seeking to recruit Telesales/Business Development Executives to join their highly successful team.

The company offers excellent career progression as the successful telesales candidate will build their own client base through means of cold calling (from qualified leads) and building effective working relationships, then progress to the position of Account Manager.

The ideal candidate for the position Telesales/Business Development Executives will have:

* A minimum of 12 months Telesales experience.
* B 2 B sales experience.
* Excellent telephone manner.
* Outstanding communication skills.
* Ability to close over the telephone.
* Excellent organisational skills.
* Personal ambition and drive.

Duties of a Telesales / Business Development Executive include:

* Cold calling from qualified leads.
* Building and maintaining effective relationships.
* Up selling and cross selling.
* Achieving Targets.
* Updating database.

This is a fantastic opportunity to work within a company who offer a lively yet professional working environment, have a staff focused attitude and offer a job for life to the right candidate.

If you are bright, bubbly, professional, with the desire to progress with an excellent company and drive your sales career forward apply now!!

This is one of many opportunities we hold on our database, if it does not fit your background exactly please forward your CV to the email address below.

This opportunity is one of many on our register, if the post does not fit your background precisely but you are interested in moving your career forward then please register with us by sending your current CV and job requirements to nicki@northstar-recruitment.com or for further details please call Nicki on 0161 839 3394